REFUND & RETURNS POLICY
Last updated: 23 October 2026
This Refund & Returns Policy explains how returns, refunds, order cancellations and product-related complaints are handled by Zanaki Seeds.
This policy applies to purchases made through zanakiseeds.com and should be read together with our Legal Notice & Terms of Sale.
Nothing in this policy excludes, restricts or replaces any mandatory consumer rights applicable to your purchase.
1. RIGHT OF WITHDRAWAL
If you are a consumer purchasing online in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.
To exercise this right, you must notify Zanaki Seeds of your decision to withdraw before the applicable deadline.
Please contact us at:
Email: zanakiseeds@protonmail.com
Include your order number, the products you wish to return and a clear statement that you wish to withdraw from the purchase.
After notifying us, you must return the goods within the period required by applicable law. Unless otherwise agreed or required by law, the direct cost of returning goods under the right of withdrawal is borne by the customer, provided this was disclosed before purchase.
Refunds will be processed within the statutory time limits. Where permitted by law, Zanaki Seeds may withhold reimbursement until the returned goods have been received or evidence of their return has been provided, whichever occurs first.
The refund will include the amounts required by law, including the cost of the least expensive standard delivery option where applicable. Additional costs arising from a delivery option chosen by the customer that is more expensive than the standard option may be excluded where permitted by law.
2. CONDITION OF RETURNED PRODUCTS
Customers should handle products only to the extent necessary to establish their nature, characteristics and functioning.
Where a product has been handled beyond what is necessary and this has diminished its value, the customer may be liable for that diminished value in accordance with applicable law.
Products should be securely packaged for return to avoid damage during transportation.
These requirements do not remove any statutory rights relating to defective or non-conforming products.
3. DAMAGED, INCORRECT OR NON-CONFORMING ORDERS
If your order arrives damaged, contains the wrong product or does not conform to the order, please contact us as soon as reasonably possible.
Email [CUSTOMER SERVICE EMAIL] with:
Your order number.
A description of the problem.
Photographs of the packaging and product, where relevant.
Any other information reasonably necessary to assess the issue.
We will review the complaint and explain the available next steps.
Where a product is defective or non-conforming, Zanaki Seeds will provide the remedies required by applicable law. Depending on the circumstances, these may include replacement, repair where appropriate, a price reduction or a refund.
Return and shipping costs associated with a valid claim will be handled in accordance with applicable law.
4. SEED VIABILITY AND GERMINATION
Cannabis seeds are biological material, and germination outcomes may vary depending on factors such as storage, age, handling and environmental conditions.
Unless an express germination guarantee is stated on the relevant product page, Zanaki Seeds does not promise a particular germination rate or successful germination under all conditions.
A failure to germinate does not, by itself, establish whether a product was defective or non-conforming at the time of delivery. Any complaint will be assessed according to the available evidence and applicable law.
Nothing in this section excludes mandatory consumer rights or remedies for products that do not conform to the contract.
5. LOST, DELAYED OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.
We will review the shipment status and, where appropriate, contact the carrier.
Delivery estimates may be affected by carrier delays, customs procedures and other circumstances. However, statutory delivery obligations and consumer remedies continue to apply.
If Zanaki Seeds fails to deliver within the applicable period, the customer may be entitled to set an additional reasonable delivery period and, where the legal conditions are met, terminate the contract and receive a refund.
Where delivery by a specific date was essential under the contract or the seller has stated that it will not deliver, different statutory rules may apply.
6. CUSTOMS HOLDS, RETURNS AND SEIZURES
International orders may be subject to customs inspections and import restrictions.
Customers are responsible for checking the import requirements applicable to their destination before placing an order.
If a shipment is detained, returned, refused or seized by customs or another authority, Zanaki Seeds will assess the circumstances and the applicable legal obligations before determining the available remedy.
A customs seizure or import restriction does not automatically entitle the customer to a refund in every circumstance, nor does it automatically remove the customer's statutory rights.
Any refund, replacement or other remedy will depend on the cause of the problem, the terms of the order and applicable law.
Zanaki Seeds will not falsify customs documentation or misrepresent the contents of a shipment.
7. ORDER CANCELLATIONS
If you wish to cancel an order, contact [CUSTOMER SERVICE EMAIL] as soon as possible and provide your order number.
We will attempt to stop processing or dispatch where reasonably possible, but cancellation before dispatch is not guaranteed once an order has entered fulfilment.
If an order has already been dispatched, the customer may need to follow the applicable return or withdrawal procedure.
This section does not affect any statutory right to cancel or withdraw from a contract.
8. REFUND PROCESSING
Approved refunds will be issued using the original payment method unless another method is agreed or required by law.
Processing times may vary depending on the payment provider or financial institution.
Where required by law, refunds will be completed within the applicable statutory deadline.
We will notify the customer when a refund has been processed. The time required for the funds to appear in the customer's account may depend on the payment provider.
9. EXCHANGES AND REPLACEMENTS
Exchanges and replacements are subject to product availability and applicable law.
Where a replacement is required as a statutory remedy for a defective or non-conforming product, Zanaki Seeds will arrange the remedy in accordance with the applicable legal requirements.
Voluntary exchanges for reasons unrelated to a defect may be considered on a case-by-case basis and are not guaranteed unless expressly offered.
10. PRODUCTS NOT ELIGIBLE FOR VOLUNTARY RETURNS
Zanaki Seeds may decline voluntary returns that fall outside any applicable statutory return or withdrawal right.
However, no product category is excluded from mandatory consumer rights merely because it consists of cannabis seeds, biological material, or an item sold for collectible or preservation purposes.
Any statutory exception to the right of withdrawal will apply only where the legal requirements for that exception are actually met.
11. BUSINESS CUSTOMERS
Where an order is placed by a business or another purchaser who does not qualify as a consumer, statutory consumer withdrawal rights may not apply.
The rights of business customers will be determined by the contract and the applicable law.
Mandatory legal protections that apply to a particular transaction remain unaffected.
12. CONTACT US
For return requests, refunds, order cancellations or product complaints, contact:
Zanaki Seeds
Email: zanakiseeds@protonmail.com
Website: https://zanakiseeds.com
Return address: [OFFICIAL RETURNS ADDRESS — PROVIDED WHEN APPLICABLE]
Please include your order number in all correspondence so that we can identify your purchase.
IMPORTANT NOTICE
This policy is intended to explain Zanaki Seeds' returns and refund procedures. It does not replace applicable consumer protection legislation.
Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement prevails.